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Horizon Telecom Ltd - Privacy Notice

This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Our Contact Information (Data Controller)

Horizon Telecom Ltd
201 Cirencester Business Park,
Love Lane
Cirencester,
Gloucestershire
GL7 1XD
United Kingdom
Telephone:  01285640000
Fax:           01285640214

Data Controller Email: dpo@horizontelecom.co.uk


What we do with your personal data

We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services.

If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.

From our Customers we process and retain personal data for the following purposes and periods, with the applicable legal basis.

Processing purpose

Legal basis

Retention period

Administrative enquiries

we have the data subject's consent

Until consent withdrawn

Customer support

we have the data subject's consent

Until consent withdrawn

Payment Card Processing

it's in our legitimate interest (Business operations and due Diligence)

Until contract completed

Service delivery

we have the data subject's consent

Until service completed

Archiving

we have to comply with a legal obligation

Until tax or other retention period expires

Business operations and due diligence

we have the data subject's consent

Until consent withdrawn

Communications, marketing and intelligence

we have the data subject's consent

Until consent withdrawn

Contact management

it's in our legitimate interest (Business operations and due Diligence)

Until tax or other retention period expires

Debt management

it's in our legitimate interest (Business operations and due Diligence)

Until contract completed

Fraud detection and prevention

it's in our legitimate interest (Business operations and due Diligence)

Until contract completed

Information, system, network and cyber security

we have the data subject's consent

Until consent withdrawn

Organisation's administration and management

we have the data subject's consent

Until consent withdrawn

Sales and Distribution of Products and Services

we have the data subject's consent

Until consent withdrawn

Site management and security

we have the data subject's consent

Until consent withdrawn

Equipment Shipment

we have the data subject's consent

Until consent withdrawn

Bank Payments

we have a contract with the data subject

Until contract completed

 

What personal data do we collect?

The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address.

If you use our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation.

We collect:

 

Who might we share your personal data with?

To maintain and improve our services, your personal data may need to be shared with or disclosed to service providers, other Controllers or, in some cases, public authorities. We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies.

Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

A full list of our third-party partners is available upon request by contacting our GDPR Team at GDPRTeam@horizontelecom.co.uk

 

How do we look after personal data?

We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic.

We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

Communicating with you. 

We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by contacting our admin team on GDPRTeam@horizontelecom.co.uk 

 

How can you access your personal data?

You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.

 

If you would like to make a request to see what personal data of yours we might hold, you may make a request from our company website or here.

Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.

Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

 

Our Supervisory Authority

You have the right to lodge a complaint with any Supervisory Authority. See our Supervisory Authority contact details below

Information Commissioner's Office
United Kingdom
Water Lane, Wycliffe House 
Wilmslow - Cheshire SK9 5AF 
international.team@ico.org.uk 
01625 545 745 
www.ico.org.uk